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Frequently Asked Questions (FAQs)

1. How to Register?

Click on Sign Up to get started. Now you will be prompt to fill in your account details. Please take note that filling in with inaccurate details may result in unsuccessful withdrawal/account suspended. For personal data protection, look at below for Question no.7.

2. How do I deposit funds into my 12Play account?

12Play support Local Bank Transfer. Kindly check with our 24/7 live chat for more information. Or if you have other transfer method that you would like to request, kindly drop us an email at

3. How do I withdraw funds from my 12Play account?

You can withdraw your funds via Local Bank Transfer. For withdrawal limits, you may check with our 24/7 support team here.

4. How/Why do I need to transfer funds to wallet?

Go to the "Transfer" tab after you have login. Then you will see Main Wallet and other products wallet such as: IBC SportsBook,Ezugi/HoGaming Casino & TopTrend Slots and many more. In order to play your desired games, you will have to transfer funds from your "Main Wallet" to the products wallets. And if you wish to withdraw your funds. You will need to transfer the credit from your products wallet to "Main Wallet".

5. Can I create another account in 12Play?

The rules of our site prohibit multiple accounts. If you have forgotten the username and password of your current player account, please contact us at: or you may reset the password using the "Forgot password" tab.

6. Can I change or update my email address, contact number and full name?

You cannot change your full name. As for email address and contact number. Yes, you may update via our 24/7 Support Team.

7. Is my personal information secure in 12Play?

We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it, or where in good faith 12Play believes such action is necessary to comply with a legal process.

8. Any other questions?

If you have a question that is not on the FAQ list, please send an e-mail to: or contact our 24/7 Support Team here.